Return & Refund Policy

At Loofah Lounge, your happiness and satisfaction are our top priorities. Due to the nature of our products, we are unable to accept returns for hygiene and safety reasons. However, if you experience any issues with your order, we are here to make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. Provide the following information to help us resolve the issue quickly:

• Your order number.

• A description of the issue.

• Photos of the damaged or defective product, if applicable.

Once verified, we will offer a replacement, refund, or store credit—whichever works best for you.

Refunds

If there is a problem with your order that cannot be resolved through a replacement, we will issue a full refund to your original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.

Non-Refundable Circumstances

Please note that we cannot issue refunds or replacements for:

• Products damaged due to misuse or improper care.

• Orders reported outside the 7-day timeframe.

How to Reach Us

If you need assistance, contact our customer support team at support@loofahlounge.net. We’re here to help and ensure you have a positive experience with Loofah Lounge!