Frequently Asked Questions

Orders and Shipping

Q: How long does it take to process my order?
A: We process orders within 1–2 business days. Once shipped, you’ll receive a confirmation email with tracking details.

Q: Do you ship internationally?
A: At this time, we ship within the contiguous 48 United States.

Subscriptions

Q: What is the difference between a subscription and a one-time purchase?
A: Subscriptions are a great way to save! With a subscription, you’ll receive your favorite products delivered monthly at a discounted rate compared to one-time purchases.

Q: How do I change or cancel my subscription?
A: Managing your subscription is easy. Log in to your account on our website, or email us at support@loofahlounge.net. You can update your products, change your delivery schedule, or cancel at any time.

Q: Can I skip a delivery?
A: Absolutely! If you don’t need a shipment for a particular month, just contact us, and we’ll adjust your delivery schedule.

Products

Q: Are your products eco-friendly?
A: Yes! Our loofahs are made from sustainable materials, and our body washes are crafted with premium ingredients that are gentle on your skin and the environment.

Q: Can I buy products individually?
A: Absolutely! We offer one-time purchases of loofahs and body washes for customers who want to try a product before subscribing.

Returns and Refunds

Q: What is your return policy?
A: Due to the nature of our products, we are unable to accept returns. However, if you experience any issues with your order, please reach out to us within 7 days of receiving your order, and we’ll be happy to offer a replacement or refund.

Q: How do I report an issue with my order?
A: Simply email us at support@loofahlounge.net with your order number and a description of the issue. We’ll make it right!

The Loofah Lounge Experience

Q: What makes Loofah Lounge different?
A: At Loofah Lounge, we combine luxury and sustainability to bring you premium bath products that elevate your daily routine. Our unique scents, eco-friendly materials, and convenient subscription model make it easy to pamper yourself while being kind to the planet.

Q: Do you offer gift options?
A: Yes! You can purchase a one-time or subscription package as a gift for someone special. Contact us for help setting it up.

Q: How can I stay updated on new products and offers?
A: Follow us on social media or sign up for our newsletter to be the first to know about new scents, seasonal offers, and more!

If you have a question not listed here, feel free to email us at support@loofahlounge.net or reach out on social media. We’re here to help!